Benin
Banking at home or in the office
Personal Banking
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FAQs
For answers to your banking queries simply visit out knowledge center using the button below
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Services are offered in four languages being English, French, Swahili and Portuguese.
It is a secure channel, easy to use and located within UBA business offices or strategic offsite locations for added convenience.

Benefits
Funds transfer
Airtime vending
Printing of mini-statement
Cardless transactions
Bill payments


Fees/Charges

Cash withdrawal  - No charge to customer
Bill payments  - ???100/transaction
Airtime top-up  - No charge to customer
Funds transfer  - ???100/transaction

Terms & Conditions
As defined by card issuer
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FAQ

What is the daily maximum amount that can be drawn on UBA ATMs?
For UBA issued cards, daily total is ???150,000

Can UBA ATMs accept cards not issued locally in Benin?
UBA ATMs accept internationally issued cards with coverage being (1) VISA (2) MasterCard (3) UnionPay

Are customers charged when using UBA ATMs for cash withdrawals?
Cash withdrawal on UBA Benin ATMs is free as stipulated by regulation

What should a customer do if an ATM does not dispense cash but customer is debited?
Customer should log the complaint with the Bank that issued the card

What other services beyond cash withdrawal are available on UBA ATMs?
Customers can also (1) Pay bills (2) Transfer money to recipients in UBA/other Banks (3) Buy airtime 
(4) Print mini statements (5) Check account balance (6) Change PIN/iPIN